Orders must be submitted by Thursday at 11:59pm if you wish to begin receiving meals that following week. Upon signing up, there is a presumption that you wish to continue on a week-to-week basis unless you specify otherwise by the deadline of Thursday 11:59 pm.

All payments are final.

We currently deliver to the Ottawa and Gatineau areas.

If you wish to take advantage of our Free Night before delivery, you must be receiving a minimum of 3 MEALS per delivery, and you must choose the Night before delivery option.

If you have less than 3 meals per delivery, a $7 delivery charge would be added per delivery.

If you choose DAYTIME deliveries, a $7 delivery charge would be added but there is NO MINIMUM MEAL REQUIREMENT.

Additional delivery charges will be added if you reside more than 15 km away from our headquarters – 1160 Heron Road, Ottawa, Ontario.

Meals are delivered in recyclable and microwave-safe containers in an insulated cooler bag with ice pack. You can purchase a cooler bag with ice packs. A one-time $20 non-refundable fee. This is only for customers who will not be home to receive meals.

Customers will have their cooler bags with ice packs outside. When the driver arrives, they will put your meals inside the cooler bag with ice packs to keep the food between 1–5 degrees Celsius. The cooler bag will be left in front of your door.

Customers who opt out of purchasing a cooler bag will receive their meals in a plastic bag with their delivery information on it. If there are no cooler bags outside and we cannot get in contact with the member or anyone, the meals will be left outside your door steps.

All payments can be made via credit card or Interac e-transfer. There are no cancellation fees associated. If you are a subscribed customer and wish to stop for the following week, we require a notice via email before Thursday at midnight or through your dashboard by pausing your account. You may also put their accounts on hold if they are traveling.

Prior to signing up, we ask that you provide us with drop off instructions if you know you won't be there to receive your meals. Some options consist of:

1. Leaving your cooler bag with ice pack in front of your door;
2. Have someone at home receive the meals for you;
3. Notify us that you won't be home, and you can pick up the meals at the store located at 1160 Heron Road; and
4. If all options are not possible the food will be delivered the following day with the next day's meals.

Arrange for a neighbour to receive the meals. We can leave it outside your door steps. If that is not possible the other option is to arrange pick up at the kitchen.